The airport itself is a nice little airport however the lady in WHSmiths through departures (I believe her name is Sonia) is one of the rudest people I have ever come into contact with! No customer service skills whatsoever, she either needs lessons on customer service or to just not work with the public.
Thank you Jackie from airport assist. You made our experience more pleasant especially for our son. Thank you MIA for this great initiative. All airports should be ASD friendly as this will help passengers with ASD to travel in a calmer environment.
Extremely great service as we booked special assistance for our autistic son on our recent trip to Malta. We received fantastic service arriving and departing that was better than any other airport that we have travelled through before. Makes us want to visit Malta again soon. The service that we received at Malta International Airport puts all other airports to shame. You should really be pleased as your airport provides fantastic service. :)
Your special assistance department is phenomenal. We arranged for special assistance for our 8 year old who has autism, ADHD, anxiety, and sensory processing disorder. As you can imagine travelling with a child with special needs can be stressful and the airport environment overwhelming. However your special assistance made it a breeze. We travelled from LGW and upon arrival we were greeted by a friendly representative with a signboard. She introduced herself to our son, gave him a wristband and talked us through the whole process as she walked us through the airport bypassing all queues. She even walked us to the car in the car park helping us with our luggage! Departing Malta, we had a similar experience with helpful staff members. It was also a seamless process. As we were boarding, someone from the special assistance department even phoned me on my mobile to find out if we were happy with the assistance we were receiving and if we needed anything else. We’ve used special assistance numerous times and this was by far the best experience. Other airports should take lessons from you.
My family and I would like to say a HUGE thank you to Malta International Airport and Jackie from Airport Assistance.
Traveling with a child on the ASD spectrum, ADHD, tic syndrome etc is the most stressful thing. The build up to it ( which started 2 days ago), the flight itself !! the journey through the airport !!!! But today Jackie (and the staff we met through the airport) have made it the most stress free experience we could have possibly hoped for!!
After asking at the airport desk if they did anything like Manchester airport to help children with ASD, Jackie came down and introduced herself to our son then asked him if he would like a cap or a wrist band. She then explained to him what would be happening next.
Amazingly we bypassed ALL and I mean ALL the queues and ended up in a very quiet and calm VIP lounge.
My son is sooo calm and relaxed now it’s amazing, we have been told we will be first on the plane, again bypassing the stressful queues which all trigger his episodes.
I believe this is a new initiative at Malta Airport, thank you so much for your help today it really has made the world of difference to our son and our family.
Other airports could learn a lot from you!
Thank you again!! �
I found the staff to be friendly, first airport that I’ve seen the staff smiling,even at passport control.The information desk very helpful. The staff at the security check area very pleasant while doing a professional job.
Tout à fait correct, question restauration pas de problèmes et beaucoup de choix. En ce qui concerne l'infrastructure par contre, au vu du nombre grandissant de touristes, il serait bon de prévoir une extension dans un avenir à court terme.
In all the years I have travelled back an forth to malta visiting family. seeing the airport improve step by step I have never had any problems....check in quick efficient....staff lovely, friendly, polite....lovely an clean airport......was there this August for 10 days same as always no problems from start to finish.....well done Malta Airport....
Have visited Malta Airport several times over 25 years and it has certainly improved. Cleanliness should be a priority of course & serving staff should remember that they are often a first impression for many international visitors. Maltese people are beautifully friendly, let it show. Efficiency has improved & I still enjoy stepping off the plane onto the Tarmac in Malta. Keep up the planned improvements!
Never had any issues with our airline and airport. Thumbs up for the effort in having our airport bigger. All i wish is that we have more direct flights in europe. Ex for Portugal , balkan countries etc. Thanks
Bellissimo aeroporto, non manca niente, anche dopo aver fatto il controllo di sicurezza è possibile uscire fuori per fumare una sigaretta in un area adibita apposta, cosa che in altri aeroporti non si vede
It was great really quick to drop off hold luggage, no queues which was nice. Good choice of shops. Nice touch was the Malta Shop. Normal airport prices. What was really nice was the piano that was left outside Costa which anyone could play and they did! Our flight was delayed so any entertainment helped passed the time.
Plenty of seating, quick to check passports and polite staff. All equalled a painless flight home. �
The airport is excellent and changed over the 30 years I have been traveling to/from.
BUT the handling agent for Thomas Cooks - MASERVE
And a lady called RITA (check-in lady) is the RUDEST PERSON in Malta.
I have complained about her to TC
Check in quick efficient friendly in and through to lounge in 15 mins. Clean tidy, having some work but but well hidden and ate breakfast there as we were early. Restaurants great price and good quality. Well presented airport.
First visit to Malta last Tuesday slight delay at baggage area on arrival but fine through customs leaving was a different matter customs was slow, lack of seats upstairs even at 05_30am very pricey in the stores compared to local shops.
We had our boarding tickets already printed so no problems with queuing. Security checks very smooth and hassle free. A very clean airport with plenty of shops gate information very clear. So yes a very positive experience.
All in all the place was good thou website said there was a a few food places thou they seem hard to find so gave up and eat Costa sandwich's which in an airport are stupid prices! Not enough seats but everything else was a breeze!
Da quando frequento l'Aeroporto Internazionale di Malta, trovo sia sempre in continuo miglioramento. Una pecca, a mio parere, è dovuta alla pulizia generale, specialmente nei bagni pubblici. Spero ci si possa porre rimedio al più presto. Per il resto complimenti sia allo staff che ai responsabili per l'ottimo lavoro svolto. Ho trovato molto personale capace di parlare fluentemente italiano e questa è un'ottima cosa per tutti i turisti e i businessmen italiani che arrivano ogni anno nell'arcipelago maltese. Buon lavoro.
The reason why I enjoy travelling through this airport is that there are constant improvement works being made to it. I think the management are really doing their best to improve the customer experience and are setting a high standard for other businesses to follow.
We flew in from Hamburg on a Wednesday and out the 2nd Sunday afterwards. No long queues arriving or departing. Very good services, lovely helpful staff and as to prices for drinks etc... Normal airport prices. They even have a smoking area after checking in and going through security. Free WiFi after security, but then again a lot of POIs have free WiFi on Malta. Very clean toilets. They are working on areas at the moment and we were delayed flying back due to weather conditions at home, but even so it was one of my pleasanter airport experiences! All in all a brilliant start and finish to a wonderful holiday experience!
A small and friendly feeling airport. Staff I spoke to were helpful and friendly and gave the information I required. The airport made a good starting point and finishing point to my holiday at Malta. Malta an amazing island to visit.