Journey Facilitation for Passengers with Autism
We’re here to help
The airport bustle and many processes can at times be daunting even for the savviest of travellers. For families of children with autism and individuals on the spectrum, the journey through the terminal may indeed appear to be too much of an ordeal to even consider.
We don’t want anyone to miss out on the excitement of air travel.
This is where our team would like to step in to lend you an extra helping hand in getting through our airport without any hitches and make the start of your adventure as enjoyable as possible.
Download the Terminal Visual Guide
If you are travelling soon, we recommend you download our Visual Guide, which will take you on a step-by-step visual journey through the terminal. The photos, simple directions, and explanations of the main processes included in this guide are aimed at preparing travellers for the airport journey ahead of their actual trip, helping them feel more at ease on the day of their travels.
Let us know when you’ll be travelling
By filling in the form at the bottom of the page, you would be alerting our team to the fact that you or someone you’ll be travelling with will be needing additional assistance while passing through Malta International Airport. It is important to note that this form should be submitted at least 48 hours prior to your trip to enable us to make any necessary arrangements.
Through the form, you can also order a free wristband or cap, which may be collected from the Information Desk at our Check-in Hall and worn as you go through the airport. These accessories put our trained team members at the different points of the terminal in a better position to immediately identify the person needing extra help and give timely assistance.
Our facilitative treatment includes the following services free of charge:
• Help in getting ready for check-in, including porterage service
• Fast track through the Central Security Screening Area
• Use of airport’s designated quiet rooms
• Being accompanied to the gate in time for boarding
• Help with picking your lugagge at Baggage Reclaim
Let us know you have arrived
Once you arrive at the terminal, you can let us know you are here through one of the below points.
Departures – Customer Services Information Centre at the Check-in Area
Arrivals – Service Call Point upon entering the Air Terminal from aircraft (both Schengen and Non-Schengen Areas)
With an average of 16,000 passengers passing through the terminal every day, the terminal can get pretty busy especially at peak times. We have a number of rooms that have been designated as quiet spaces for individuals with autism and passengers accompanying them. These provide a calming environment away from the airport buzz for you to wait in until it is time for the next part of the journey.
*Please note that use of the quiet rooms is subject to availability.
Book a Practice Run*
Don’t let the fear of what awaits at the airport stop your from travelling. You can familiarise yourself with the airport processes and the different parts of the journey by booking a practice run with one of our team members ahead of the actual trip. You may do so by contacting us on firstname.lastname@example.org.
*Please note that this service is subject to flight schedules and availability.
Our airport is quite small and easy to navigate, but here are some point-to-point transfer distances
|Arrivals Entrance||Baggage Reclaim Area||250m|
|Baggage Reclaim Area||Coaches Park||230m|
|Baggage Reclaim Area||Taxi Stands||90m|
|Baggage Reclaim Area||Rental Car Park||416m|
|Passenger Drop-off Point (Check-in)||Check-in Counters||87m|
|Check-in Counters||Security Area||120m|
|Check-in Counters||Departure Gates||300m|
We hope to welcome you at our airport soon. In the meantime, here are some tips we have put together to help you make the most of your upcoming trip if you are travelling with an individual with autism.
• Find out what support and facilities are available at the airports and hotels you will be using
• Explain the airport process to the individual, facilitating his or her understanding with visuals
• Rehearse processes such as check-in and security screening to minimise surprises on the day
• Simulate holiday scenarios by showing your child pictures and videos of the destination you will be travelling to
• Find a spot at the airport that can provide interesting distractions; our Observation Deck on Level 3 for instance
• Have handy a number of items that can be used to reward good behaviour
• Pack your child’s favourite toys and items, which can be used as distractions along the journey and serve as a comforting reminder of home
•If the individual is sensitive to loud sounds, bring noise-cancelling headphones to eliminate most of the background noise of the airport and reduce what remains to a manageable level.
Passengers with Autism – Travel Form
Please fill in this form if you believe that you’d be needing additional assistance while passing through our airport