Lost and Found

Inevitably, some of the millions of travellers flying to and from Malta, forget or lose something while they’re here. We do our very best to make sure that any lost items are returned to their rightful owners. Found items should be reported or handed over at the Customer Service Information Centres. These are located in the Check-in Hall and near the Departure Gates. If you lost something on board an aircraft while travelling, please scroll down for more information.

If you’re looking for something you lost at the airport, we would need the following information from you:

Date, area and approximate time when the item was misplaced;
Description of item;
Contents, serial number, model, brand/manufacturer’s name etc.;
Colour and any other special features

Lost Identity Documents

Please note that lost / found official identity documents, such as passports and ID cards, are to be reported to the Police. The airport police station is located on Level 0 of the multi-storey car park – Park East – on the airport campus.

Email: airport.police@gov.mt
Tel: +356 2369 6127/ +356 2369 6189

Items Lost On board Aircraft

Unlike items lost at the airport, objects found aboard aircraft do not end up at the lost and found department. Responsibility for these items falls to the ground handling company. Of course, these lost possessions can still be recovered, but you will have to contact the ground handling company directly.

Ground Handling Service Providers

Lost and Found Contacts

Aviation Services Handling Ltd.
Tel: + 356 2369 6135

Baggage Services

Email: llmla@as-airport.it

SITA: MLALF8X

Call Centre Contact Number: 2369 6135 Available Monday to Sunday 24/7

If you have already filed your Delayed Bag Report, you can use the provided File Reference to follow the status of your lost bag on www.as-airport.it/en/lost-bag

Aviaserve Ltd
Tel: + 356 7900 6417 / +356 2226 5903
lostandfound@aviaserve.eu

For items lost at the airport and at security, fill in the form below

Lost and Found Retrieval Form

Name*
Phone Number*
Email*
Date item was lost*
DD slash MM slash YYYY
Location where item was lost*
Category
Description of the item(s) lost*
Terms and Conditions*
I agree to the terms and conditions.
In using this website and submitting the ‘Lost and Found Form’ You expressly acknowledge that You have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
“The Company”, “We” and “Us”, refers to Malta International Airport plc, a company duly registered and existing under the laws of Malta, with registration number C-12663 and having its registered office at Malta International Airport, Luqa, Malta.
“Party”, “Parties”, or “Us”, refers to both the Client and the Company, or either the Client or the Company, as the context may require.

All terms refer to the offer, acceptance and consideration of payment, if any, relating to the voluntary service provided by Us pursuant to this website, including any communication, our assistance to the Client, or any other means for the express purpose of meeting the Client’s needs in respect of provision of this service provided by the Company on a voluntary basis. These terms and conditions and any agreement between You and Us shall be read and construed in accordance with the laws of Malta and the Parties agree to subject themselves to the exclusive jurisdiction of the Court of Malta.

Privacy Statement

We are committed to protecting Your privacy. Authorized employees within the Company on a need to know basis only use any information collected from individual customers.

Confidentiality

We undertake to comply with the Data Protection Act (Cap 440 of the laws of Malta). By accepting these terms and conditions You acknowledge that any information provided to Us concerning You may be passed to third parties and consent to such processing of Your personal data. However, We regard Your personal data as confidential and therefore it will not be divulged to any third party who does not require such information in connection with the service provided through this website, unless We are legally required to do so to the appropriate authorities.
We will not sell or make any commercial gain from Your personal information, nor use Your e-mail address for unsolicited mail. Any emails sent by the Company will only be in connection with the provision of services provided through this website.

Disclaimer

The service available through this website is provided by the Company on an as is and as available basis without warranties of any kind with respect to the website, the services, and/or any content, either express or implied, including but not limited to, fitness for a particular purpose, title, or non-infringement.

No advice or information, whether oral or written, obtained by You from the Company, its employees, agents, suppliers or any other persons shall create any warranty, representation or guarantee not expressly stated in this section. Additionally, the Company does not make any warranties that the website, the services, or any content will be uninterrupted, secure or error free or that Your use of the website will meet Your expectations, or that the website, the services, content, or any portion thereof, is correct, accurate, or reliable.

Company reserves the right to change any part of the website, the services, and any content at any time without notice.

You understand, acknowledge and expressly agree that access to or use of the website, the services, and any content is at Your sole risk and that Company shall assume no liability for any damages, direct, indirect, incidental, consequential, special, or punitive, including, without limitation, loss of data, income, profit or goodwill, loss of or damage to property and claims of third parties arising or resulting from direct or indirect use of or access to the website, the services, or any content or arising out of any action taken in response to or as a result of any content or other information available on the website or the services, however caused, whether based on breach of contract, tort (including negligence), proprietary rights infringement, product liability or otherwise.

The foregoing shall apply even if the Company was advised of the possibility of such damages.

The limitation of liability herein is a fundamental element of the basis of this Agreement between You and the Company and reflects a fair allocation of risk. The website would not be provided without such limitations and You agree that the limitations and exclusions of liability, disclaimers and exclusive remedies specified herein are acceptable to You.

You shall indemnify, defend and hold harmless (with counsel acceptable to the Company) the Company, its affiliates, and their respective officers, directors, members, managers, employees, agents and representatives, third party content providers and licensors for any claims, demands, actions, causes of action, suits, sums of money, judgments, controversies, and other liabilities, at law or in equity, including reasonable attorneys' fees and costs of litigation or arbitration, arising from or in any way relating to any violation of this Agreement or Your access to or use of the services provided pursuant to this website.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and Your use of the site will signify your acceptance of these terms and conditions as at the time of use.

When Malta International Airport receives lost property, a processing fee is payable before items are picked up or sent by post.

Opening Hours
Lost and Found online queries are reviewed Monday to Friday from 08.00hrs to 16.00hrs.

Maximum Hold Times

Malta International Airport holds the majority of Lost and Found items for a period of 6 months. Personal documents and Bank cards, however, are held for a period of 7 days.

Note: ID Cards, Passports, Residence Permits or Visa documents issued by the National Authorities of any State shall be handed over to the Police/Immigration on the same day.
Lost items which are not claimed within the 6-month timeframe will be donated to a Charity of our choice or otherwise auctioned with all proceeds going towards our Charity Fund.

Disclaimer

It is airport policy in Malta that;

All perishable items are disposed of immediately irrespective of their expiry date.
Medicinal products shall be held for 24 hours and subsequently destroyed.
Empty luggage will immediately be disposed of.
Any liquids left within the security area will be immediately destroyed.

Privacy
We may need to transfer the information you provide in this form to involved third parties to be able to address your query, complaint or observation, if and when required. For more information on how we process your personal data and your rights, please see our Privacy Policy.