Lost and Found
Inevitably, some of the millions of travellers flying to and from Malta, forget or lose something while they’re here. We do our very best to make sure that any lost items are returned to their rightful owners. Found items should be reported or handed over at the Customer Service Information Centres. These are located in the Check-in Hall and near the Departure Gates. If you lost something on board an aircraft while travelling, please scroll down for more information.
If you’re looking for something you lost at the airport, we would need the following information from you:
- Date, area and approximate time when the item was misplaced;
- Description of item;
- Contents, serial number, model, brand/manufacturer’s name etc.;
- Colour and any other special features
Please note that lost / found official documents, such as passports and ID cards, are to be reported to the Police. The airport police station is located on Level 0 of the multi-storey car park – Park East – on the airport campus.
Items Lost On board Aircraft
Unlike items lost at the airport, objects found aboard aircraft do not end up at the lost and found department. Responsibility for these items falls to the ground handling company. Of course, these lost possessions can still be recovered, but you will have to contact the ground handling company directly.
Ground Handling Service Providers
Lost and Found Contacts
Tel: + 356 2369 6135
Opening Hours: 09.00hrs till 17.00hrs (Monday to Sunday)
Customer Care: + 356 7900 6417
Please note that due to the implementation of Covid-19 measures, access to the Check-in Hall is currently limited to travelling guests and authorised persons only. The Aviaserve Service Desk located within the Check-in Hall and Baggage Services Desk within the Baggage Reclaim Hall will be open from 9am to 5pm daily, and at times when flights which are operated by the below airlines are due to land or depart.
For items lost at the airport and at security, fill in the form below
Lost and Found Retrieval Form
When Malta International Airport receives lost property, a processing fee is payable before items are picked up or sent by post.
Opening Hours: 08.00hrs – 13.00hrs (Monday to Friday)
Maximum Hold Times
Malta International Airport holds the majority of Lost and Found items for a period of 30 days. Personal documents and Bank cards, however, are held for a period of 7 days.
Note: ID Cards, Passports, Residence Permits or Visa documents issued by the National Authorities of any State shall be handed over to the Police/Immigration on the same day.
Lost items stored for 30 days will be removed and auctioned with all proceeds going towards our Charity Fund.
It is airport policy in Malta that all perishable items are destroyed immediately irrespective of their expiry date. Medicinal products shall be held for 24 hours and subsequently destroyed.