Contact Details

Alitalia

Alitalia has ceased operations from 15th October 2021. For information on flight voucher refunds, click here.

For information on refunds of tickets for flights scheduled after 15th October, click here.

Italia Trasporto Aereo

Alitalia will be replaced by a new, state-owned flag carrier for Italy, Italia Trasporto Aereo, which is commencing operations as of 15th October.

Website:

www.itaspa.com/

E-mail:

• venditecambirimborsi@itaspa.com  for the purchase, possible modification or refund, of new tickets for flights operated by Italia Transport Aereo from 15 October 2021;
• assistanceWEB@itaspa.com  for any support for on-site purchases;
• assistenzespeciali@itaspa.com for booking special assistance, including medical assistance, unaccompanied minors and special baggage;
• informazionidiviaggio@itaspa.com  for information regarding flight times and fares.

Contact Number: Monday to Sunday 09:00 – 20:00

+39 06 85960020 (calls outside of Italy) for new reservations and ticket purchases, changes and refunds, flights, fares, information and support in English.

Ticket Desk: The ITA Ticket Desk is handled by Aviation Online and is open during flight operations.

Ticket Desk contact number: +356 2169 1668.